Contact Center Analytics Market Size to Grow US$ 9.1 Billion By 2030

The global contact center analytics market size was valued at US$ 1.8 billion in 2021 and is anticipated to grow US$ 9.1 billion by 2030, registering a compound annual growth rate (CAGR) of 19.73% from 2022 to 2030.

The contact center analytics market report covering various industry elements and growth trends helpful for predicting the market’s future.

The study provides a strong base for the contact center analytics market to be segmented into different segments. In fact, the study also covers the maximum market share during the assessment period by 2030.

This study is based on the partners that are highly competitive, key players as well as their market revenue in the forecast years of 2022 to 2030. There is also a strong focus on product revenues, sales, product categories and even the products that are experiencing the most traction. In this manner, the contact center analytics report also speaks about the effectiveness of this market along with its growth during the forecast period of 2030. Other major attributes of the contact center analytics market have been studied and analysed across many developments.

Report Scope of the Contact Center Analytics Market

Research Approach

The comprehensive report on the global contact center analytics market begins with an overview, followed by the scope and objectives of the study. The report provides detailed explanation of the objectives behind this study and key vendors and distributors operating in the market and regulatory scenario for approval of products. Following this, the report provides detailed explanation of objectives of this study and laid down by accredited agencies in the purview of research in the global contact center analytics market.

It is followed by market introduction, market dynamics, and an overview of the global market, which includes analysis of market drivers, restraints, and trends pertaining to the global market. Furthermore, Y-o-Y growth analysis with elaborated insights has been provided in order to understand the Y-o-Y growth trend of the global market.

For reading comprehensibility, the report has been compiled in a chapter-wise layout, with each section divided into smaller sections. The report comprises an exhaustive collection of graphs and tables that are appropriately interspersed. Pictorial representation of actual and projected values of key segments is visually appealing to readers. This also allows comparison of the market shares of key segments in the past and at the end of the forecast period.

Key Players are 8X8 Inc., CallMiner, Mitel Networks Corp., Nice Ltd., Oracle Corp, Cisco Systems, Inc., Enghouse Interactive, Five9, Inc., Genesys, Genpact Ltd., SAP SE

Market Segmentations

By Solution

• Speech Analytics
• Performance Analytics
• Predictive Analytics
• Text Analytics

By Service

• Integration & Deployment
• Managed Services
• Support & Maintenance
• Training & Consulting

By Deployment 

• On-premise
• Hosted

By Enterprise Size 

• Large Enterprises
• Small & Medium Enterprises

By End User

• IT & Telecom
• Travel & Hospitality
• Consumer Goods & Retail
• Government
• Healthcare
• Others

By Geography

• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa (MEA)

TABLE OF CONTENT

Chapter 1. Introduction

1.1. Research Objective

1.2. Scope of the Study

1.3. Definition

Chapter 2. Research Methodology

2.1. Research Approach

2.2. Data Sources

2.3. Assumptions & Limitations

Chapter 3. Executive Summary

3.1. Market Snapshot

Chapter 4. Market Variables and Scope 

4.1. Introduction

4.2. Market Classification and Scope

4.3. Industry Value Chain Analysis

4.3.1. Raw Material Procurement Analysis

4.3.2. Sales and Distribution Channel Analysis

4.3.3. Downstream Buyer Analysis

Chapter 5. COVID 19 Impact on Contact Center Analytics Market 

5.1. COVID-19 Landscape: Contact Center Analytics Industry Impact

5.2. COVID 19 – Impact Assessment for the Industry

5.3. COVID 19 Impact: Global Major Government Policy

5.4. Market Trends and Opportunities in the COVID-19 Landscape

Chapter 6. Market Dynamics Analysis and Trends

6.1. Market Dynamics

6.1.1. Market Drivers

6.1.2. Market Restraints

6.1.3. Market Opportunities

6.2. Porter’s Five Forces Analysis

6.2.1. Bargaining power of suppliers

6.2.2. Bargaining power of buyers

6.2.3. Threat of substitute

6.2.4. Threat of new entrants

6.2.5. Degree of competition

Chapter 7. Competitive Landscape

7.1.1. Company Market Share/Positioning Analysis

7.1.2. Key Strategies Adopted by Players

7.1.3. Vendor Landscape

7.1.3.1. List of Suppliers

7.1.3.2. List of Buyers

Chapter 8. Global Contact Center Analytics Market, By Solution

8.1. Contact Center Analytics Market, by Solution, 2022-2030

8.1.1. Speech Analytics

8.1.1.1. Market Revenue and Forecast (2017-2030)

8.1.2. Performance Analytics

8.1.2.1. Market Revenue and Forecast (2017-2030)

8.1.3. Predictive Analytics

8.1.3.1. Market Revenue and Forecast (2017-2030)

8.1.4. Text Analytics

8.1.4.1. Market Revenue and Forecast (2017-2030)

Chapter 9. Global Contact Center Analytics Market, By Service

9.1. Contact Center Analytics Market, by Service, 2022-2030

9.1.1. Integration & Deployment

9.1.1.1. Market Revenue and Forecast (2017-2030)

9.1.2. Managed Services

9.1.2.1. Market Revenue and Forecast (2017-2030)

9.1.3. Support & Maintenance

9.1.3.1. Market Revenue and Forecast (2017-2030)

9.1.4. Training & Consulting

9.1.4.1. Market Revenue and Forecast (2017-2030)

Chapter 10. Global Contact Center Analytics Market, By Deployment 

10.1. Contact Center Analytics Market, by Deployment, 2022-2030

10.1.1. On-premise

10.1.1.1. Market Revenue and Forecast (2017-2030)

10.1.2. Hosted

10.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 11. Global Contact Center Analytics Market, By Enterprise Size

11.1. Contact Center Analytics Market, by Enterprise Size, 2022-2030

11.1.1. Large Enterprises

11.1.1.1. Market Revenue and Forecast (2017-2030)

11.1.2. Small & Medium Enterprises

11.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 12. Global Contact Center Analytics Market, By End User

12.1. Contact Center Analytics Market, by End User, 2022-2030

12.1.1. IT & Telecom

12.1.1.1. Market Revenue and Forecast (2017-2030)

12.1.2. Travel & Hospitality

12.1.2.1. Market Revenue and Forecast (2017-2030)

12.1.3. Consumer Goods & Retail

12.1.3.1. Market Revenue and Forecast (2017-2030)

12.1.4. Government

12.1.4.1. Market Revenue and Forecast (2017-2030)

12.1.5. Healthcare

12.1.5.1. Market Revenue and Forecast (2017-2030)

12.1.6. Others

12.1.6.1. Market Revenue and Forecast (2017-2030)

Chapter 13. Global Contact Center Analytics Market, Regional Estimates and Trend Forecast

13.1. North America

13.1.1. Market Revenue and Forecast, by Solution (2017-2030)

13.1.2. Market Revenue and Forecast, by Service (2017-2030)

13.1.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.1.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.1.5. Market Revenue and Forecast, by End User (2017-2030)

13.1.6. U.S.

13.1.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.1.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.1.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.1.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.1.6.5. Market Revenue and Forecast, by End User (2017-2030)

13.1.7. Rest of North America

13.1.7.1. Market Revenue and Forecast, by Solution (2017-2030)

13.1.7.2. Market Revenue and Forecast, by Service (2017-2030)

13.1.7.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.1.7.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.1.7.5. Market Revenue and Forecast, by End User (2017-2030)

13.2. Europe

13.2.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.5. Market Revenue and Forecast, by End User (2017-2030)

13.2.6. UK

13.2.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.7. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.8. Market Revenue and Forecast, by End User (2017-2030)

13.2.9. Germany

13.2.9.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.9.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.9.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.10. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.11. Market Revenue and Forecast, by End User (2017-2030)

13.2.12. France

13.2.12.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.12.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.12.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.12.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.13. Market Revenue and Forecast, by End User (2017-2030)

13.2.14. Rest of Europe

13.2.14.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.14.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.14.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.14.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.15. Market Revenue and Forecast, by End User (2017-2030)

13.3. APAC

13.3.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.5. Market Revenue and Forecast, by End User (2017-2030)

13.3.6. India

13.3.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.7. Market Revenue and Forecast, by End User (2017-2030)

13.3.8. China

13.3.8.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.8.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.8.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.9. Market Revenue and Forecast, by End User (2017-2030)

13.3.10. Japan

13.3.10.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.10.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.10.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.10.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.10.5. Market Revenue and Forecast, by End User (2017-2030)

13.3.11. Rest of APAC

13.3.11.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.11.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.11.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.11.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.11.5. Market Revenue and Forecast, by End User (2017-2030)

13.4. MEA

13.4.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.5. Market Revenue and Forecast, by End User (2017-2030)

13.4.6. GCC

13.4.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.7. Market Revenue and Forecast, by End User (2017-2030)

13.4.8. North Africa

13.4.8.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.8.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.8.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.9. Market Revenue and Forecast, by End User (2017-2030)

13.4.10. South Africa

13.4.10.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.10.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.10.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.10.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.10.5. Market Revenue and Forecast, by End User (2017-2030)

13.4.11. Rest of MEA

13.4.11.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.11.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.11.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.11.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.11.5. Market Revenue and Forecast, by End User (2017-2030)

13.5. Latin America

13.5.1. Market Revenue and Forecast, by Solution (2017-2030)

13.5.2. Market Revenue and Forecast, by Service (2017-2030)

13.5.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.5.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.5.5. Market Revenue and Forecast, by End User (2017-2030)

13.5.6. Brazil

13.5.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.5.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.5.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.5.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.5.7. Market Revenue and Forecast, by End User (2017-2030)

13.5.8. Rest of LATAM

13.5.8.1. Market Revenue and Forecast, by Solution (2017-2030)

13.5.8.2. Market Revenue and Forecast, by Service (2017-2030)

13.5.8.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.5.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.5.8.5. Market Revenue and Forecast, by End User (2017-2030)

Chapter 14. Company Profiles

14.1. 8X8 Inc.

14.1.1. Company Overview

14.1.2. Product Offerings

14.1.3. Financial Performance

14.1.4. Recent Initiatives

14.2. CallMiner

14.2.1. Company Overview

14.2.2. Product Offerings

14.2.3. Financial Performance

14.2.4. Recent Initiatives

14.3. Mitel Networks Corp.

14.3.1. Company Overview

14.3.2. Product Offerings

14.3.3. Financial Performance

14.3.4. Recent Initiatives

14.4. Nice Ltd.

14.4.1. Company Overview

14.4.2. Product Offerings

14.4.3. Financial Performance

14.4.4. Recent Initiatives

14.5. Oracle Corp

14.5.1. Company Overview

14.5.2. Product Offerings

14.5.3. Financial Performance

14.5.4. Recent Initiatives

14.6. Cisco Systems, Inc.

14.6.1. Company Overview

14.6.2. Product Offerings

14.6.3. Financial Performance

14.6.4. Recent Initiatives

14.7. Enghouse Interactive

14.7.1. Company Overview

14.7.2. Product Offerings

14.7.3. Financial Performance

14.7.4. Recent Initiatives

14.8. Five9, Inc.

14.8.1. Company Overview

14.8.2. Product Offerings

14.8.3. Financial Performance

14.8.4. Recent Initiatives

14.9. Genesys, Genpact Ltd.

14.9.1. Company Overview

14.9.2. Product Offerings

14.9.3. Financial Performance

14.9.4. Recent Initiatives

14.10. SAP SE

14.10.1. Company Overview

14.10.2. Product Offerings

14.10.3. Financial Performance

14.10.4. Recent Initiatives

Chapter 15. Research Methodology

15.1. Primary Research

15.2. Secondary Research

15.3. Assumptions

Chapter 16. Appendix

16.1. About Us

16.2. Glossary of Terms

Why should you invest in this report?

If you are aiming to enter the global contact center analytics market, this report is a comprehensive guide that provides crystal clear insights into this niche market. All the major application areas for contact center analytics are covered in this report and information is given on the important regions of the world where this market is likely to boom during the forecast period of 2022-2030 so that you can plan your strategies to enter this market accordingly.

Besides, through this report, you can have a complete grasp of the level of competition you will be facing in this hugely competitive market and if you are an established player in this market already, this report will help you gauge the strategies that your competitors have adopted to stay as market leaders in this market. For new entrants to this market, the voluminous data provided in this report is invaluable.

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